Job Description

Production Support Specialist

Location: Irving, TX (100% Onsite – near Regent Blvd)

Schedule: Full-time | Temp-to-Hire | Monday–Friday

Start Date: As soon as possible

CornerStone TTS is currently seeking a Production Support Specialist for a growing client in Irving, TX. This is a full-time, temp-to-hire opportunity offering long-term potential with a company that values integrity, reliability, and professionalism.

This position focuses on delivering front-line customer service and Level 1 technical support in a high-volume, phone-based environment. Candidates should have strong communication skills, a customer-first mindset, and be comfortable working on-site daily.

Responsibilities:

• Respond to customer inquiries via phone, chat, and email
• Provide Level 1 break/fix support and troubleshoot software or access issues
• Perform data entry and assist with order tracking and billing inquiries
• Escalate unresolved issues to internal teams when appropriate
• Contribute to a team-oriented, open-door environment focused on customer satisfaction

Requirements:

• 2+ years of customer service, call center, or help desk experience
• Bilingual – English/Spanish
• Excellent verbal and written communication skills
• Professional, punctual, and dependable
• Ability to work 100% onsite now and after a planned local office relocation in mid-2025
• Proficiency with Microsoft Excel and data entry systems preferred

What’s Offered:

• Full-time, temp-to-hire opportunity with long-term growth potential
• Stable and supportive team environment
• Opportunity to contribute to process improvement and customer satisfaction
• Competitive pay with consistent hours

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