Job Description

Summary

Greets and assists residents and visitors of Glenmeadow, answers telephone and directs calls, monitors security system, and assists with clerical work by performing the following duties. 

Schedule

 Schedule is every Monday, Tuesday and Wednesday from 8am – 4pm, and every other Saturday and Sunday from 8am – 4pm. Some holidays are required. 

Essential Duties and Responsibilities  include the following. Other duties may be assigned.

Assist with the training of new staff. 

Oversee the security of the building (cameras; doors; etc.)

Program key access for residents, employees, and family members. 

Update resident screens to reflect any daily changes or cancellations, or emergency notices.

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or resident.

Fulfills scheduling, service, and activity requests from Glenmeadow residents.

Takes and delivers messages or transfers calls to voice mail when appropriate.

Answers questions about Glenmeadow and provides callers with address, directions, and other information.

Welcomes visitors, determines nature of visit, and announces visitors.

Monitors visitor access and issues passes.

Receives, sorts, and routes mail/packages for residents and Glenmeadow departments.

Takes payments for services and products.

Responsible for daily reconciliation of front desk cash drawer.

Performs other clerical duties as needed, such as filing, photocopying, and collating.

Other duties as assigned.

Competencies  

To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning - Strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision.

Use of Technology - Adapts to new technologies; uses technology to increase productivity.

Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations.

Customer Service - Responds promptly to customer needs; responds to requests for service and assistance.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; keeps others adequately informed.

Cooperation - Establishes and maintains effective relations; offers assistance and support to co-workers.

Managing Customer Focus - Establishes customer service standards; provides training in customer service delivery; develops new approaches to meeting customer needs.

Oral Communication - Listens and gets clarification; responds well to questions.

Teamwork - Balances team and individual responsibilities; gives and welcomes feedback.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar.

Team Leadership - Fosters team cooperation; defines team roles and responsibilities; ensures progress toward goals.

Diversity - Shows respect and sensitivity for cultural differences.

Ethics - Treats people with respect; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time.

Adaptability - Adapts to changes in the work environment.

Attendance/Punctuality - Ensures work responsibilities are covered when absent.

Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan.

Judgement - Displays willingness to make decisions; includes appropriate people in decision-making process.

Planning/Organizing - Organizes or schedules other people and their tasks.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions.

Qualifications  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience  

High School Diploma with 3 years related experience and at least 1-year of customer service/reception experience. 

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