Job Description

Job Title: Senior Scheduler

Location: 200 Mt. Airy Road, Basking Ridge, New Jersey, 07920

Pay Range: $17 per hour to $21 per hour

Shift: Days, Monday-Friday, Days.

Duration: 03 Months (Contract) with possible extension

Key Responsibilities:

• Serves as the primary point of contact for individuals, agencies, vendors, and institutions inquiring about services, coordinating the placement of appropriate home health aides.
• Leads scheduling for complex cases, ensuring efficient coverage and communication with administrative and billing teams to support service delivery and accurate invoicing.
• Coordinates client care by gathering referral information, verifying insurance coverage, and maintaining comprehensive, up-to-date documentation in the EMR system.
• Manages a designated caseload, schedules home health aides, communicates changes to case managers, and initiates chart closure procedures upon service termination.
• Tracks aide performance, including attendance and punctuality, and collaborates with the Business Office Coordinator on disciplinary or educational actions when necessary.
• Trains and mentors new Administrative Service Coordinators on the EMR system and scheduling processes, providing ongoing guidance and support.
• Acts as a liaison between clinical, administrative, and billing teams to ensure continuity of care and timely resolution of service issues.
• Participates in agency-wide planning and quality improvement initiatives; manages communication transitions between regular and on-call staff.

Minimum Qualifications:

• Associate’s degree
• At least one year’s experience in Home Care, particularly with scheduling or related duties.
• Experience with customer service.
• Must possess exceptional oral communication skills.
• Organizational and computer skills.
• Ability to multitask and operate multiple software programs at one time.
• Able to relate to the public and others courteously and effectively by telephone.

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